Hi Lamiaa,
It could be due to the issue with RTA's or JACO; connectors between your GRC system to the satellite system.
Obviously, as long as RAR will not be able to bring up all the associated violations, CUP will be going into timeout sessions.
Have you configured the service levels for the request types under configuration tab..?
lamiaa kharmich wrote:
Oct 15, 2014 7:11:00 PM com.virsa.cc.xsys.riskanalysis.dao.dto.RAReportDTO readSpoolReportLines
FINEST: readSpoolReportLines done, lines read=100000 memory changed=-567M, free=1299M, total=1948M, time spent skip:0ms, total: 24464ms?
This clearly indicates the unavailability of the required memory space to support the risk violation reports.
You need to contact BASIS or DBA team to get this space enhanced.
Hope this should help now.
Regards,
Ameet